FAQs (Frequently Asked Questions)

How much does shipping cost?

Shipping costs will be calculated at checkout and will depend on the weight of your order, and your shipping address. However, we offer free shipping on order above Rs 499/

How long will it take to deliver my order?

Though most orders are delivered within 7 - 10 working days, there may be delay due to unforeseen circumstances and Soil Origin does not give any guarantee with respect to the timelines for the delivery of the Products.

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible

Are Soil Origin products suitable for people with dietary restrictions?

Many of our products are ideal for people with common dietary restrictions like gluten-free, vegan, and dairy-free. Please refer to individual product labels for specific information.

I’d like to modify my order.

Since our orders are custom produced, your order is only eligible to be modified within 8 hours of placing the order. Kindly send us an email at info@soilorigin.in with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]" or Simply contact our customer support team at +91 8770295510 .

I'd like to return or replace my order

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns Policy for details on how to set up a return.

What is Soil Origin's return and refund policy?

Soil Origin has a specific return and refund policy that outlines the terms and conditions for returning products and obtaining refunds. Please refer to our Return Policy for more information.

Can I return a product that is damaged or defective?

If you receive a damaged product, please notify our customer support team within 3 days of delivery. Please note that we require a picture of the invoice or invoice number, a picture of the outer packaging, and two clear pictures of the damaged product(s). We will promptly resend a replacement and work towards a solution that satisfies everyone.

How long does it take to replace a damaged product?

Replacement products are typically shipped within 24-48 hours of receiving the damaged product.

What if I receive the wrong product?

If you receive the wrong product, please notify our customer support team within 3 days of delivery. We will promptly resend the correct product and work towards a solution that satisfies everyone.

Can I return a product that I'm not satisfied with?

Due to the perishable nature of our products, we cannot accept returns for dissatisfaction. However, we are committed to finding a fair solution for any issues you encounter with your order. Please contact our customer support for assistance.